In its eco-responsible approach, But You're French offers precise size charts:
1. to be able to control the best size
2. to limit returns and the carbon impact of multiple deliveries.
In the event of a return, But You're French, in accordance with article L.121-20 and following of the Consumer Code, offers the consumer a period of 14 clear days from the date of delivery of his order, to return any item that does not suit him and request an exchange or refund without penalty, with the exception of the return costs.
To have the best possible experience, any return must be previously reported to But You're French using the address firstname.lastname@example.org and returned within the period of 14 clear days at the sender's expense.
For a refund: The refund of items intact and in their (their) original packaging will be made within 30 days maximum upon receipt of your package at our premises.
For an exchange: But You're French will reship the exchanged item free of charge in France on all orders placed on its site www.butyourefrench.com. The initial return remains at the expense of the sender.
Incomplete, cut, used, washed, damaged or stained products will not be taken back.
Be careful, however, you must return the item (s) intact and in its (their) original packaging.
Embroidered and personalized products will only be delivered to your home and cannot be exchanged.
But You're French, as an ethical and eco-responsible company, makes it a point of honor to offer its products at the fairest price for the consumer. This means smaller margins and therefore this explains why But You're French cannot offer 100% free returns like the big unethical, non-eco-responsible brands not made in France.
Thank you for supporting ethical, eco-responsible and local companies :-)